How to setup refunds?

Support forum for the Cost of Goods Sold (COGS): Cost & Profit Calculator for WooCommerce.

Tagged: refund

This topic has 6 replies, 3 voices, and was last updated 2 years, 11 months ago by WPFactory Plugins.

Viewing 7 posts - 1 through 7 (of 7 total)

Author

Posts
May 26, 2021 at 5:25 pm #89649

Paul Hemels
Participant

Hi Support,

I just bought this great plugin.
I have only an issue with the profit calculation after an refund.
I Have selected: Calculate profit by the difference between Net Payment and Cost
But the “Cost” is still based on the old amount of products.

So the Profit is to less 🙁

Can you make a fix, or do I do something wrong?

Regards Paul.

May 27, 2021 at 3:00 pm #89650

Zohaib
Participant

Hi,

In the Tools & Reports section of the plugin’s settings, use the Recalculate option. You can Recalculate order costs and profits for all orders.

May 27, 2021 at 3:13 pm #89651

Paul Hemels
Participant

Hi, I did that, but still the old “cost” are used.

Not the cost for the current amount of products in the order.

The “cost” are not updated.

May 27, 2021 at 4:05 pm #89652

Zohaib
Participant

Hi,

Can you try Enable Advanced > Force costs update options to automatically calculate refund costs.

May 31, 2021 at 2:13 pm #89653

Paul Hemels
Participant

I checked all three options but no result 🙁

June 2, 2021 at 1:52 pm #89654

Zohaib
Participant

Hi,

Is it possible for you to share your WordPress dashboard access? We can then take a look for you. You can send your details on [email protected]

June 11, 2021 at 4:58 pm #89655

WPFactory Plugins
Participant
Plugin Author

Hi Paul,

I just released a new version (2.4.3) with a new option for you:
– Orders > Refunds > Calculate quantity by excluding refunded items

Please update the plugin and let me know if the new option works for you 😉
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Viewing 7 posts - 1 through 7 (of 7 total)

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