Not preserving VAT for Italy (base country)

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  • #105295
    Riccardo
    Guest

    Good morning,

    we bought EU VAT for WOOCommerce and we installed the plugin on our website.

    We have some problems with it:

    if a private EU customer, who does not have a VAT number, buies on our website, he should pay the Italian VAT 22% but it does not work
    Sometimes the plugin does not recognize VAT CEE numbers as correct.

    Is it possible for you to help me with solving these two important questions?

    Thank you

    • This topic was modified 11 months, 1 week ago by Omar Dabbas.
    #105296
    WPWhale
    Moderator

    Hi Riccardo,

    No problem, we will be glad to help here.

    Can you please send us wp-admin access to check the settings (for first issue), and logs (for 2nd issue)? Also a sample of VAT numbers that are not being recognized.

    Reach us at [email protected]

    Omar

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