Product price wrong

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Viewing 9 posts - 1 through 9 (of 9 total)
  • Author
    Posts
  • November 2, 2022 at 10:01 am #95235
    blankanpin1337
    Participant

    Hi there,

    I just tried the free version and everything works fine, except the reduced product price in the cart.
    The price is getting adjusted, but not for the whole amount that was in the initial offer.
    Is it possible to take a look on my website if I create a login for you?

    Best regards,
    Andreas

    November 2, 2022 at 10:05 am #95236
    blankanpin1337
    Participant

    Ok I found the core of the problem, the price offers are net prices, so my store adds 19% german tax, but it should not do that.
    The price offer should be the gross total amount.

    November 2, 2022 at 2:13 pm #95333
    blankMoshtafizur
    Moderator
    Plugin Support

    Hello,

    Thanks for reaching out. I am sorry to know you are experiencing problems.

    To solve the issue, please navigate to WooCommerce > Settings > Tax > Tax options, then change the value of Display prices during cart and checkout option to Excluding tax.

    Please give it a try. If you encounter any issue, then please let us know.

    Kind regards,
    Moshtafizur

    November 6, 2022 at 6:44 pm #95682
    blankanpin1337
    Participant

    Hi, thank you for your reply!
    My prices are actually correct, only this app is displaying them excluding tax.
    So if someone makes an offer he types in the price + including tax, but the plugin interprets it as excluding tax.

    November 7, 2022 at 8:26 am #95710
    blankMoshtafizur
    Moderator
    Plugin Support

    Hello,

    Thanks for giving us more information.

    I was unable to reproduce the issue on our end. However, please go to WooCommerce > Settings > Tax > Tax options and ensure that Price entered with tax option is set to Yes, I will enter prices inclusive of tax, and the Display prices during cart and checkout option is set to Including tax. However, if the issue persists, then please let us know.

    Kind regards,
    Moshtafizur

    November 7, 2022 at 9:17 am #95711
    blankanpin1337
    Participant

    Hi, but how can you reproduce the issue without having access to my dashboard? Did you send out an offer?

    November 7, 2022 at 9:51 am #95721
    blankMoshtafizur
    Moderator
    Plugin Support

    Hello,

    Thank you for your reply.

    I tested the plugin on our site, and it appears to be working correctly. Could you please try the settings I suggested in my previous response and see if the problem persists?

    Kind regards,
    Moshtafizur

    November 11, 2022 at 10:12 am #101789
    blankanpin1337
    Participant

    Hi again,

    I needed to select “Yes, I will enter prices inclusive of tax” to make it work!
    I also needed to update the prices from my database, because they were reduced by 19% through this change, but not the plugin offers the correct price, thanks a lot:)

    November 11, 2022 at 2:55 pm #101819
    blankMoshtafizur
    Moderator
    Plugin Support

    Hello,

    Happy to help 🙂

    If you liked the support, then please consider leaving a review here.

    Kind regards,
    Moshtafizur

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