Server error (critical error on site)

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  • #93782
    Janos
    Guest

    Hello,

    I have an issue with the plugin and I need some help about it.

    Currently I am using the free version for now, but later, after some experience I am planning to buy the por version.

    After I start the conversion process, the plugin just loading and after that I receive an error message “There has been a critical error on your website. Please check your site admin email inbox for instructions.”.

    In my webshop there are around 7500 products.

    Thank you for the help in advance!

    • This topic was modified 3 months ago by WPWhale.
    #93783
    WPWhale
    Moderator
    Plugin Author

    Hello Janos,

    Could it be a limitation on your host? I tried with the plugin default settings to change +8600 products at once, and it worked fine.

    Please try reducing the block size on the plugin settings, also your server might impose a low time limit, please try something like 100.

    If you still face the issue, can you please what the email you got included (as the error message said)?

    Omar

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