Sorry for the reply. Actually, we didn’t receive your question on Zendesk because we were having some issues with it. But it has been fixed now.
Regarding the issue, we have been unable to reproduce the issue on our end, in order to assist you further, would it be possible for you to provide us with access to your WordPress dashboard? This will allow us to investigate the issue more closely and understand what might be causing the problem. If that’s okay with you, please send your login credentials to [email protected].
We appreciate your cooperation and look forward to resolving this matter for you.