Step quantity for variants not working

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  • #105106
    blankSebastian Straus
    Guest

    Hello, we have a problem with product variants. The step quantites are not working. We have set the steps for the variants to 10, but they only go in steps of one.

    See here with variant size “m” or “s”:

    https://www.zellaclean.de/product/sensitiv-nitril-handschuhe-100-stueck-advita/

    Sebastian

    • This topic was modified 1 year, 2 months ago by blankWPWhale.
    #106009
    blankWPWhale
    Moderator

    Hi Sebastian,

    Can you please share screenshots for General & Step quantity tabs? Or preferably send us wp-admin access to [email protected], will be glad to fix this for you.

    Omar

    #106148
    blanks.straus
    Participant

    Hi Omar, WP-Admin access is created.

    You can reproduce the error here: https://dev.zellaclean.de/product/crd-nitril-handschuhe/

    Sebastian

    #106348
    blanks.straus
    Participant

    Hi, were you able to take a look at this?

    #106407
    blankWPWhale
    Moderator

    Hello,

    Sorry for missing this, we haven’t received an email with your response due to a technical reason.

    I got your account creation email, and will get back to you tomorrow on this.

    Omar

    #106429
    blankWPWhale
    Moderator

    Hi again,

    I’ve fixed it, please tick “load all variations” on General >> Variable Product Options, and “Reset to minimum quantity” on Force Quantity Options.

    Please let us know if you still have any issues.

    Omar

    #106529
    blanks.straus
    Participant

    Thank you very much!

    Sebastian

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