Timeout error - WPFactory

Support forum for the Products, Order & Customers Export for WooCommerce.

This topic has 5 replies, 2 voices, and was last updated 2 years ago by Emanuele.

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April 2, 2022 at 12:21 pm #95321
Emanuele
Participant
Hi, I’ve successfully exported products in an XML listing. I’m unable to reimport them in another site. No error message is displayed on screen, but it seems a proxy_fcgi timeout error is triggered:
```
[Sat Apr 02 13:55:47.983583 2022] [proxy_fcgi:error] [pid 32600:tid 139839009638144] (22)Invalid argument: [client {my client IP}] AH01075: Error dispatching request to :, referer: {my site url}/wp-admin/admin.php?page=wc-settings&tab=alg_wc_export_import
```
Is there a recommended value for timeout?

Thanks
- This topic was modified 1 year, 5 months ago by WPWhale.
April 5, 2022 at 8:37 pm #95322

WPWhale
Moderator

Hi Emanuele,

Not sure how large is the XML being used, but a value between 600 and 1200 should be enough, can you try breaking the XML to smaller parts and see if that solves the issue? In most cases it will be a server limitation that can’t be fixed by the plugin.

Omar

April 7, 2022 at 1:36 pm #95323

Emanuele
Participant

Hi, I’ve direct control over the server.

The XML contains some 70 articles.

I’ve set it to 1200, restarted both php-fpm and apache to no avail.

April 7, 2022 at 1:37 pm #95324

Emanuele
Participant

Sorry, I meant I’ve set timeout to 1200.

XML size is 62 KB.

April 7, 2022 at 8:57 pm #95325

WPWhale
Moderator

Hi Emanuele,

64kb is actually nothing, and it doesn’t seem a timeout related to resources limitation.

Would you mind sending us to [email protected] with wp-admin access to troubleshoot?

Omar

April 7, 2022 at 9:05 pm #95326

Emanuele
Participant

Hi Omar, just sent you an e-mail with the required information.

Thanks
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