- Support forum for the EU & UK VAT Numbers Validation for WooCommerce.
- This topic has 3 replies, 2 voices, and was last updated 3 months, 2 weeks ago by
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Hi, I have several issues.. So, I have prices in store including vat. When customer ordering as private customer, no info on cart on vat at all appears on checkout. When customer ordering as company, with valid vat the prices are still the same as with vat, and vat appears 0%, but should be (in my case decreasing prices by vat amount- 21%) and debug price per vat value. And to get more interesting, in different browsers it appears also different, in some it double the vat, in some do not show at all. With hosting company we checked all the settings and there all is fine. What do you need to check my issue?
Hi Ainars,
Thanks for reaching out.
Could you please ensure that you are using the latest version of WooCommerce (9.0.2) and our EU/UK VAT manager plugin(2.11.10)?
Kind regards.
Woocom – Version 9.0.2 |
<table class=”wp-list-table widefat plugins”>
<tbody id=”the-list”>
<tr class=”active” data-slug=”eu-vat-for-woocommerce” data-plugin=”eu-vat-for-woocommerce/eu-vat-for-woocommerce.php”>
<td class=”column-description desc”>
<div class=”plugin-description”>Manage EU VAT in WooCommerce. Beautifully.
</div>
<div class=”active second plugin-version-author-uri”>Version 2.11.10</div></td>
</tr>
</tbody>
</table>Hi there,
Thanks for letting us know. Would it be possible to send us the login credentials to [email protected] so that we can check the issue closely? Then please send the details. Also please include the link to this forum post so that we can recognize you.
Thank you.
Kind regards.
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