- Support forum for the EU & UK VAT Numbers Validation for WooCommerce.
- This topic has 9 replies, 4 voices, and was last updated 3 weeks, 4 days ago by
Moshtafizur.
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AuthorPosts
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July 8, 2024 at 1:33 pm #145534
supportvansofie
ParticipantHi,
I’m using the free version of your plugin. When I enable verification, VAT numbers are always not allowed. However I checked the VIES verification myself and the number is VIES accepted. How can I solve this problem?
You can see an example on https://www.supportvansofie.be/shop/it-helpdesk-afrekenen/ with my VAT number BE0774688421.
Kind regards,
Sofie
July 10, 2024 at 6:26 am #145688Hi there,
Thanks for reaching out. I apologies for any inconveniences you are experiencing.
In the plugin’s settings, under the “Validation & Progress” section, could you please change the “First validation method” option and see if it’s work better for you?
Please give it a try. Please let us know if it doesn’t help.
Kind regards.
July 10, 2024 at 7:02 am #145702supportvansofie
ParticipantHi,
Thanks for the reply.
I checked with the three validation methods. For VAT numbers for the UK and The Netherlands, the verification works for all three methods. But for Belgian VAT numbers, it won’t accept it for for all three methods.
Kind regards,
Sofie Vriesacker
July 10, 2024 at 1:29 pm #145737Alexandre
ParticipantHey,
I have the same issue today, installed Version 2.12.3 of the plugin.
For Belgian VAT number (working in VIES) but not on checkout.
In the LOGS I see this :
<span id=”L6″ class=”line log-entry”><span class=”line-content”><span class=”log-timestamp”>2024-07-10T13:07:41+00:00</span> <span class=”log-level log-level–info”>Info</span> Success: VAT ID is valid (Country: [BE]; VAT ID: [XXX]; Company: [XXX]; Method: [soap])
</span></span><span id=”L7″ class=”line log-entry”><span class=”line-content”><span class=”log-timestamp”>2024-07-10T13:07:42+00:00</span> <span class=”log-level log-level–info”>Info</span> Error: VAT is not valid (checkout) (Country: [BE]; VAT ID: [<span id=”L6″ class=”line log-entry”>XXX</span>]; Company: [<span id=”L6″ class=”line log-entry”>XXX</span>]; Method: [])</span></span>the <span id=”L6″ class=”line log-entry”><span class=”line-content”>XXX is a valid VAT number tests on VIES.</span></span>
Thanks for the Help
July 31, 2024 at 11:42 am #147339supportvansofie
ParticipantHi,
I still have the same problem. Any idea on how to solve it?
Kind regards,
Sofie Vriesacker
August 1, 2024 at 7:35 am #147374Hi there,
I apologize for the delay in responding to your request. I recently experienced some technical difficulties that affected our ability to address tickets promptly. The issue has now been resolved, and we are back on track to provide you with the support.
I have escalated this with our development team. They will get back to you as soon as possible.
Kind regards.
August 1, 2024 at 12:07 pm #147386Hello everyone,
Please install the latest version of the plugin, version 2.12.7, and check if it resolves the issue. If the problem persists, please provide me with a Belgian VAT number for testing and a screenshot of all three settings via our support email [email protected]. We will resolve the issue promptly.
Regards,
Kousik MukherjeeAugust 5, 2024 at 7:22 am #147585supportvansofie
ParticipantHi,
The latest update resolved this issue. Thanks!
Kind regards, Sofie
August 13, 2024 at 4:43 pm #148087Hi there,
We are happy to help.
Please let us know if you face any issues.
Kind regards.
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