VAT numbers not accepted

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  • Author
    Posts
  • #145534
    supportvansofie
    Participant

    Hi,

    I’m using the free version of your plugin. When I enable verification,  VAT numbers are always not allowed. However I checked the VIES verification myself and the number is VIES accepted. How can I solve this problem?

    You can see an example on https://www.supportvansofie.be/shop/it-helpdesk-afrekenen/ with my VAT number BE0774688421.

    Kind regards,

    Sofie

    #145688
    Moshtafizur
    Moderator
    Plugin Support

    Hi there,

    Thanks for reaching out. I apologies for any inconveniences you are experiencing.

    In the plugin’s settings, under the “Validation & Progress” section, could you please change the “First validation method” option and see if it’s work better for you?

    Please give it a try. Please let us know if it doesn’t help.

    Kind regards.

    #145702
    supportvansofie
    Participant

    Hi,

    Thanks for the reply.

    I checked with the three validation methods. For VAT numbers for the UK and The Netherlands, the verification works for all three methods. But for Belgian VAT numbers, it won’t accept it for for all three methods.

    Kind regards,

    Sofie Vriesacker

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