Version automatic updates

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  • #104234
    FLX
    Participant

    Hello! Purchased this in February, but I noticed today that I’m several versions out of date. I thought updating was automatic, but figured I’d just do it manually. But, when I login to my account/dashboard, I see my order but no download links or site keys listed. How do I ensure I have the latest version, especially since it fixed the decimal PayPal payment issue.

    Thank you!

    #104235

    Hi,

    We’ve just regenerated download permissions for your order. Could you please check if it’s available now in https://wpfactory.com/my-account/downloads/

    As for automatic updates – you need to download our free WPFactory Helper plugin to enable automatic updates.

    Hope that helps. Please let us know if you have any questions.

    #104236
    FLX
    Participant

    I see the updated key, but when I entered it into the WP Factory plugin, it says “Wrong Key”. It gives me the same message on the Plugins page when I try to update it there. 🙁

    #104237
    WPWhale
    Moderator

    Hi FLX,

    I suggest you check with [email protected] , they will respond faster there.

    Omar

    #104238

    Hi,

    Sorry for the late reply.

    There is usually one of two reasons why it says “Wrong key”:

    1. You’ve entered incorrect site URL when generating key in https://wpfactory.com/my-account/downloads/. Please make sure that you are entering site URL exactly as it says in “Settings > WPFactory > Site URL” in your admin dashboard.

    2. Please make sure that you have copy/pasted the key without any changes from https://wpfactory.com/my-account/downloads/ to “Settings > WPFactory > Set key”.

    If none of the above helps – could you please contact us at [email protected] for further support.

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