Why can’t I install the plugin?

Forums › File Renaming on Upload – WordPress Plugin › Why can’t I install the plugin?

Viewing 7 posts - 1 through 7 (of 7 total)
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  • July 14, 2022 at 9:19 am #100047
    Glasul Vietii
    Guest

    Hi, we bought the plugin File Renaming on upload Pro but after we installed on wordpress 5.9 and activated the plugin, any plugin that we want to install from wordpress plugins ” Add New ” it gives us this error: Installation failed: The package could not be installed.

    I we deactivate the plugin File Renaming on upload Pro , any installation of plugins are working.

    Can we provide some support?

    July 21, 2022 at 8:27 am #100048
    Glasul Vietii
    Guest

    Any support will be nice, we bought the plugin and no support at all !!!

    July 21, 2022 at 2:15 pm #100049
    Pablo Pacheco
    Participant

    Hi Glasul,

    Sorry for the long delay. Let me try to help you. Can you please create/share an admin account to your server (WP and preferably FTP), so I could log in and check what’s going on? If that’s the case, you can send an email to [email protected].

    July 21, 2022 at 2:52 pm #100050
    Pablo Pacheco
    Participant

    Please, try adding zip to the option “Advanced > Ignore file extensions“. In the end, it could be like this: tmp,log,zip.

    Let me know if it helps.

    July 21, 2022 at 3:10 pm #100051
    Glasul Vietii
    Guest

    We just did that and it works.

    1. Add .zip at Ignore file Extension  – we can install
    2. Remove .zip from Ignore file Extension –  we can not install

    You should take into account this for future updates!

    Thanks!

    July 21, 2022 at 3:20 pm #100052
    Pablo Pacheco
    Participant

    Great!

    Sure, I will, thanks 🙂

    July 21, 2022 at 5:00 pm #100053
    Glasul Vietii
    Guest

    And please don’t let weeks to past for you to  give some support !

    Thanks!

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