Why can’t I install the plugin?

Forums › File Renaming on Upload – WordPress Plugin › Why can’t I install the plugin?

Viewing 6 posts - 1 through 6 (of 6 total)
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  • July 21, 2022 at 8:27 am #100048
    Glasul Vietii
    Guest

    Any support will be nice, we bought the plugin and no support at all !!!

    July 21, 2022 at 2:15 pm #100049
    Pablo Pacheco
    Participant

    Hi Glasul,

    Sorry for the long delay. Let me try to help you. Can you please create/share an admin account to your server (WP and preferably FTP), so I could log in and check what’s going on? If that’s the case, you can send an email to [email protected].

    July 21, 2022 at 2:52 pm #100050
    Pablo Pacheco
    Participant

    Please, try adding zip to the option “Advanced > Ignore file extensions“. In the end, it could be like this: tmp,log,zip.

    Let me know if it helps.

    July 21, 2022 at 3:10 pm #100051
    Glasul Vietii
    Guest

    We just did that and it works.

    1. Add .zip at Ignore file Extension  – we can install
    2. Remove .zip from Ignore file Extension –  we can not install

    You should take into account this for future updates!

    Thanks!

    July 21, 2022 at 3:20 pm #100052
    Pablo Pacheco
    Participant

    Great!

    Sure, I will, thanks 🙂

    July 21, 2022 at 5:00 pm #100053
    Glasul Vietii
    Guest

    And please don’t let weeks to past for you to  give some support !

    Thanks!

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