- Support forum for the Cost of Goods Sold (COGS): Cost & Profit Calculator for WooCommerce.
- October 16, 2021 at 8:13 pm #89812
On 15.10.2021 the plugin stopped working. There is no cost/profit calculated for the incoming orders. When I go to order details, there is a product list and all products have “Cost of Goods” field empty. Now when I check a single product there is a correct value for the “Cost of Goods” field. When I insert the “Cost of Goods” value manually in order details, then, finally I get the cost/profit for the order.
I tried to recalculate the costs for orders with no cost in Tools&Reposrt Tab. But when I save the changes the website doesn’t respond.
How can I resolve this?
HelpOctober 19, 2021 at 1:15 am #89813
Please try to update the plugin to the most recent version. Also, try to enable the “Advanced > Force costs update” options and check if you have better results.
Anyway, would it be possible for you to create/share an admin account to your server (WP and preferably FTP), so I could login and check what’s going on?
If that’s the case, please send a message to [email protected]October 20, 2021 at 9:42 am #89814
My plugins are updated, but there is a difference in plugin version Free vs Pro: latest version of Free plugin is 2.4.9 and latest Pro plugin version is 2.1.2. Why is that? Also, since I purchased Pro version I turned the Free one off in my Dashboard. Should I leave it on? Does it matter?
I will check if there are any changes after changins the options you mentioned. If not I will give you acces to my account.
Thanks!October 20, 2021 at 2:07 pm #89815October 20, 2021 at 2:21 pm #89816
That was it! Thank you so much!
I didn’t know that I need this Helper plugin to install updates for Por version. But it is impressive that it has worked so long without updates!October 20, 2021 at 5:34 pm #89817
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