Why does the recalculation not seem to be working?

Home Forums Cost of Goods for WooCommerce Why does the recalculation not seem to be working?

Viewing 6 posts - 1 through 6 (of 6 total)
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  • #89796
    Christo Bosch
    Participant

    Hello,

    When running the recalc I no longer receive an email to say it has been completed nor does the cost of goods report calculate the profit or the cost of goods.

    Regards,

    Christo

    #89797
    Zohaib
    Participant

    Hi,

    Can you please try in the plugin’s settings Advanced > Background Processing > Minimum amount¬†and change this to say 500 or more than the number of orders that you have. Then try to re-run Tools & Reports > Order tools > Recalculate orders cost and profit.¬†This is to trigger liver processing so we can see what happens in this case.

    Also, can you please make sure you update to the latest version of the plugin and then try again. If it still does not work then sometimes, this can happen due to insufficient hosting resources. Please re-check your web hosting resources.

    #89798
    Christo Bosch
    Participant

    Hello,

    I tried both of the suggestions, It is still not working. I updated the plugin and also set that value to 800. Nothing still happened. It worked till Sunday and then From Monday it just stopped.

    Regards,

    Christo.

    #89799
    Zohaib
    Participant

    Hi,

    Is it possible for you to share your WordPress dashboard access and we can take a look for you? You can send your details to [email protected]

    #89800
    Christo Bosch
    Participant

    Hallo Again,

    I have had a closer look and it seems it is just no longer pulling the Cost amount correctly. So on the reports the costs are R0 but when I look at the products the cost field is populated.

    Regards,

    Christo

    #89801
    Zohaib
    Participant

    Hi,

    Which version of the plugin are you using? Please make sure you update to the latest version 2.4.8

Viewing 6 posts - 1 through 6 (of 6 total)
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