Why does user never receive password if “send as separate email” is checked?

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  • September 30, 2020 at 3:41 pm #101185
    Lindee Goodall
    Participant

    If “send as separate email” is checked, the user never gets a password. If unchecked, they do. (version 1.9.5)

    September 30, 2020 at 11:31 pm #101186
    WPFactory Plugins
    Participant
    Plugin Author

    Hello Lindee,
    I believe there would be 2 different solutions for this matter:

    1. KEEP SENDING THE PASSWORD VIA EMAIL
    If you really want to keep sending the password via email you could try to:
    – Disable “Send as a separate email” option
    – Disable “Delay standard WooCommerce customer new account email”

    2. DO NOT SEND THE PASSWORD VIA EMAIL
    If it’s a reasonable scenario for you to stop generating the password automatically and consequently stop sending it via email, you could simply try to:
    – Disable “When creating an account, automatically generate an account password” on WooCommerce > Accounts & Privacy

    Let me know what you’ve tried and if it worked 😉

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