Why the plugin not send email verification for new accounts during checkout?

Forums › Email Verification for WooCommerce › Why the plugin not send email verification for new accounts during checkout?

  • This topic has 10 replies, 2 voices, and was last updated 4 years ago by giovanni.
Viewing 11 posts - 1 through 11 (of 11 total)
  • Author
    Posts
  • March 26, 2021 at 9:29 am #101266
    Giovanni
    Guest

    Hi, I activated plugin pro but have a issue. I blocked checkout process for unverified users but when a customer create an account in checkout page the plugin not send email verification.

    March 26, 2021 at 9:34 am #101267
    Zohaib
    Participant

    Hi,

    Under WooCommerce > Settings > Email Verification > General

    You will find Block Checkout option, you can disable it from there.

    Secondly under the Advanced options

    Prevent login after checkout you will need to disable this option.

    Please let me know if you continue having trouble with this.

    March 30, 2021 at 7:32 am #101268
    Giovanni
    Guest

    Hi, thanks for your reply, On my site you can also register on the checkout page. When a user registers on the checkout page he is blocked if he has not verified the email. This is fine to me, but the problem is that no verification email is sent to the user just registered on the checkout page.

    March 31, 2021 at 4:51 pm #101269
    Zohaib
    Participant

    Hi,

    Under the general settings of the plugin, Email sending trigger option please select “On WooCommerce Created Customer”

    April 1, 2021 at 1:10 pm #101270
    Giovanni
    Guest

    Hi, on my plugin dashboard > in “general” page > under “general options” there are only this options:
    1)Login the user automatically after the account is verified (TRIGGERED)
    2)Send verification as a separate email (TRIGGERED)
    3)Delay WooCommerce “Customer new account” email
    4)Skip email verification for user roles
    5)Enable email verification for already registered users
    6)Unverify email changing accounts

    The option “On WooCommerce Created Customer” is not there.

    April 2, 2021 at 1:01 pm #101271
    Zohaib
    Participant

    Hi Giovanni,

    Please make sure you are using the latest version of the plugin. It’s V2.0.7

    April 6, 2021 at 10:26 am #101272
    giovanni
    Guest

    Yes, I use last version 2.0.7

    April 6, 2021 at 4:37 pm #101273
    Zohaib
    Participant

    Hi,

    Please see this screenshot 

    If you are not able to find the option. Please let me know. In that case I would like to request access to your WordPress dashboard if possible, so we can have a look.

    You can share your WordPress dashboard access on [email protected]

    April 8, 2021 at 8:24 am #101274
    Giovanni
    Guest

    Hi, I send an email with credentials

    April 8, 2021 at 9:10 am #101275
    Zohaib
    Participant

    Hi Giovanni,

    Yes we have replied to the email. The option has been set up for you. Can you please check now.

    April 8, 2021 at 12:49 pm #101276
    giovanni
    Guest

    Hi, thanks for your reply. The problem persist, I sent an email with screenshot.

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