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I set the Min Sum to zero and the issue persists.
PLEASE follow the steps and analyses below, so that the issue will be fully understood and hopefully resolved:
• Go to wehrlipubs(dot)com/shop/dedication-1/ and enter this item into the Cart.
• Go to the Cart page, you should see this message:
“! Physical product purchases require a $10 minimum of such product. Your current physical order total is $1.99.”
• Now click the “Proceed to Checkout” button. You should be returned to the Cart page, with the same notice given at the top, thus blocking checkout.There are 2 things wrong here:
- It is a digital product, so NO notice about a minimum of any kind should be given.
- Checkout should NOT be blocked because there should be no minimum on digital product when any of it, alone, is in the Cart.
• Now go to wehrlipubs(dot)com/shop/music-instruction-forms-1-year-journal/ and add this item into the Cart.
• Go to the Cart page, you should now see the 2 items together with these 2 messages:
“! Physical product purchases require a $10 minimum of such product. Your current physical order total is $9.94.”
“! You must have an order with a minimum of $10.00 for physical product tag to place your order, your current tag total is $7.95.”Checkout is blocked and it should be because less than $10 of physical product is in the Cart. (Any time a physical product is in the Cart, the $10 minimum on physical must be triggered.). But there are potentially 3 things wrong here:
- The top notice says the physical order total is $9.94. It is not. It is only 7.95, the price of the book. This notice is combining the total for both the digital and physical product and it should not.
- As noted before, the 2 notices are redundant. I would consider that the first notice is the one to keep, correcting the total, and the second notice can be eliminated.
- But if that second notice must remain, the wording would be changed to make sense – it could simply be the same wording as the first notice. But then the first notice must be disabled / eliminated, without the gray box area that currently persists even if its text field in Messages is emptied!
Now add one more copy of the book to the Cart and update the Cart page. Now all notices are gone.
This is correct because the physical product being purchased has now crossed the $10 threshold and checkout is being allowed.
• Now go back to 1 copy of the book, but add a 2nd copy of the Dedication 1 (digital download), update the Cart, and the you should see just one message:
“! You must have an order with a minimum of $10.00 for physical product tag to place your order, your current tag total is $7.95.”Except for the poor wording, this message is correct. The current amount for physical in the Cart is indeed $7.95 and checkout is blocked.
So… with 2 digitals and 1 physical at a total of $11.93 I get just the 1 message. But with just 1 of each product at a total of $9.94, I again get these 2 messages:
“! Physical product purchases require a $10 minimum of such product. Your current physical order total is $9.94.”
“! You must have an order with a minimum of $10.00 for physical product tag to place your order, your current tag total is $7.95.”Yes, I understand that a $10 threshold was crossed in terms of the sub-total in the first. But there was only 1 physical product in the Cart in both situations, so why would the messaging be any different? It shouldn’t.
(NOTE: I would like notification to be given at the top of all product pages when the minimum for physical product in the Cart has not been met. But again, only one notice should be given and it should communicate clearly and accurately.)
I hope going through the above sequence will make clear the flaws in a Pro (paid) version of this plugin.
I cannot communicate the issues any clearer, nor can I justify spending more time to do so.
If you can fix the issues mentioned here, getting this plugin to work as expected and needed, we’ll be good.
If you feel my requirements exceed what your company is willing to provide in a paid product, I’ll ask my developer to get a refund and thus not charge me the cost. And after spending hours of my time trying to resolve it here in writing (without the option of much-faster phone support), I’ll submit feedback that reflects my experience.
Awaiting your reply and decision.
A problem also is that without any physical product in the Cart, just one download at $1.99, I still see the notice:
- You must have an order with a minimum of $10.00 to place your order, your current order total is $1.99.
But there should be no minimum when only digital products are in the Cart.
There should only be a $10 minimum triggered when *physical product* is entered the Cart, requiring the customer to add more physical product until the $10 threshold is met.
Please advise.
[So now trying to post with altered URLs]
I did the 6 steps above. I set ALL of my physical products with the tag “physical product”. I set ALL of my digital downloads to the tag “digital product”.
At the Cart, with one digital product at $1.99 and one physical product at $7.95, I see two notices:
! You must have an order with a minimum of $10.00 to place your order, your current order total is $9.94.
! You must have an order with a minimum of $10.00 for physical product tag to place your order, your current tag total is $7.95.You can replicate this observation by adding these two product to the Cart: wehrlipubs(dot)com/shop/dedication-1/ and wehrlipubs(dot)com/shop/music-instruction-forms-1-year-journal/. The journal is a physical book at $7.95. The dedication is a digital download at $1.99.
First, I don’t want customers to see two messages that are nearly identical. Once any single physical product under $10 is added to the cart, I want to see just the first message, saying…
! $10.00 in physical product is required to place your order, your current physical order total is $7.95.When I simply deleted the text in the Messages > Cart section under “Min sum [Per Product Tag” field, the gray box where the text was on the Cart page STILL REMAINS VISIBLE, making it look like some message was hidden. It confuses the customer or makes one think something is wrong or broken with the site.
Also, I see these same two notices at the top of any/all product pages when the Cart minimum hasn’t been reached. But I only want the one message there as well.
How do I get rid of the redundant notice? Is using product tags the best way to accomplish what I want, or is there another plugin functionality we should be using?
In addition to the above question…
I began the procedure in your prior post, but ran into a confusion on step 2: In the ‘General’ section, set the ‘Mode’ to ‘Product prices’. I see no “Mode” parameter in the “General” section of the plugin’s settings. I made a screen recording showing the entire page, but apparently I cannot upload it here for you to see. Please clarify. I’d like to get this done asap, thanks.
I also added “Product Tags” to the “Amount Types” field and then added “digital product” to “Product tags to exclude” field down below, just guessing that that might be correct, but it still didn’t fix the issue in the Cart.
No the customer does not need to purchase any digital product to checkout. I just want to make sure that at least $10 worth of physical product is required for checkout should ANY physical product be added to the Cart. And if not, then Checkout is blocked and the notice is given. The presence of any digital product in the Cart would not affect this rule.
I have the Free version still installed but disabled at this time. I will leave it that way for the moment.
