Table of Contents
Basic Checks #
- Plugin Activation: Ensure the Coupon & Discount by User Role plugin is properly activated in your WordPress admin panel.
- Plugin Conflicts: Deactivate other plugins temporarily to see if a conflict is causing the problem. Reactivate them one by one to identify the culprit.
- WooCommerce Version Compatibility: Check if the plugin version is compatible with your current WooCommerce version. Outdated plugins can cause malfunctions. Update the plugin or WooCommerce if necessary.
Coupon & Discount Functionality #
Discount Not Applying #
- Double-check the discount configuration for the specific user role.
- Ensure the user is logged in with the correct role to receive the discount.
- Verify that the targeted product(s) are included in the discount settings. Some exclusions might be applied.
Coupons Not Restricted #
- Confirm that the chosen user roles are selected for coupon restriction in the plugin settings.
- Make sure the coupon code itself isn’t malfunctioning. Try creating a new test coupon to isolate the issue.