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How to Customize Emails and Recipients in WooCommerce

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To customize emails and recipients in WooCommerce, install Additional Custom Emails & Recipients for WooCommerce and set the plugin-wide options at WPFactory > Custom Emails. Then open your custom email under WooCommerce > Settings > Emails to choose its triggers, set the recipients, and write the subject and content. The free version includes one custom email.

Additional Custom Emails and Recipients for WooCommerce

Step 1: install the plugin #

Get Custom Emails from WordPress.org (free) or download the Pro zip from your WPFactory account and upload it under Plugins > Add New > Upload Plugin. Activate it.

Uploading the Custom Emails plugin

Step 2: open the plugin settings #

Go to WPFactory > Custom Emails (also reachable at WooCommerce > Settings > Custom Emails).

Opening Custom Emails from the WPFactory menu

Step 3: General options #

On the General tab you set the plugin-wide options:

  • Number of custom emails: how many emails you have. The free version is fixed at 1; Pro lets you add more.
  • Enabled triggers groups: which trigger groups appear in each email, such as “Order status updated to”, “New order”, and the subscription groups.
  • Custom triggers: add your own triggers, one per line, as action or action|title, for example woocommerce_checkout_order_processed.
  • Base dir and Scheduler: the root folder for attachments, and how delayed emails are queued (WP Cron or Action Scheduler).

General options: number of custom emails and triggers

General options: base dir and scheduler

Step 4: Scheduled emails #

The Scheduled tab lists emails that are delayed and waiting to send, with a cancel button on each.

Scheduled emails list

Step 5: configure each email #

To set up a specific email, go to WooCommerce > Settings > Emails and open your custom email (use the Manage button next to it). Here you choose its triggers, set the recipients, and write the subject and content. You can enable or disable the email at any time with the checkbox.

Custom email listed under WooCommerce Emails

Opening the custom email settings

Enabling and configuring the custom email

Step 6: sender options #

In Email Sender Options you can set the “From” and “Reply-to” name and address for this email, and in Email content and Email style you control the layout and CSS.

Email sender options

Test before you go live #

Open any order and use the Order actions dropdown to choose Send email: [your email], then click update. The email sends immediately, so send it to yourself first while testing.

Get more from your store emails #

You can build one custom email for free. Additional Custom Emails & Recipients for WooCommerce Pro lets you add as many as you need, each with its own triggers and recipients. See what Pro unlocks.