Table of Contents
Additional troubleshooting tips #
When Back Button Anywhere Widget for WordPress does not behave as expected, first confirm a plain [alg_back_button] shortcode works on a normal page. Then switch to a default theme, disable other plugins one at a time, and clear your caching plugin, CDN, and browser cache. When you contact support, include your versions, theme, and how you added the button.
Isolate the cause first #
- Test the free basics before Pro features: if a menu or floating button (Pro) is misbehaving, first confirm a plain
[alg_back_button]shortcode works on a normal page. If the shortcode is fine, the issue is in the Pro placement, not the button itself. - Switch to a default theme: temporarily activate a stock theme such as Twenty Twenty-Four. If the button then works, your theme or page builder is interfering.
- Disable other plugins: turn them off, confirm the button works, then re-enable them one at a time to find a conflict.
- Clear caches: flush your caching plugin, CDN, and browser cache after any change, so you are testing the current output.
When you contact support #
Include as much detail as you can, so the team can reproduce the problem quickly:
- WordPress version and Back Button Widget version (free or Pro).
- Your active theme and whether you use a page builder.
- How you added the button: widget, shortcode, PHP, menu, or floating button.
- What you expected versus what happened, with a screenshot or the page URL.
Need a hand? #
Our team answers every ticket on the Back Button Widget support forum.
