If a role rule in Coupon by User Role for WooCommerce is not behaving as expected, work through the checks below. Most issues come down to the section being off, the wrong role being targeted, or a user holding more than one role.
The rule does nothing #
- Go to WPFactory > Coupon by User Role (also reachable at WooCommerce > Settings > Coupon by User Role).
- For disable and invalidate rules, confirm Availability by user role (the Enable section switch) is ticked in the Availability section.
- For per-role amounts, confirm Amount by user role is ticked in the Amounts section.
- Confirm you added the correct roles to the list and saved changes.
- Test while logged in as a user who actually holds the targeted role, not as an administrator.
The rule affects the wrong customers #
A rule applies when a customer has one of the selected roles and none of the exception roles. A single user can hold several roles at once, so a customer who is also a shop manager may be caught by a rule aimed at customers. Add the role you want to protect to the matching Exceptions field. See handling users with multiple roles.
Guests are not affected #
Logged-out visitors are the Guest role. If a rule should apply to them, add Guest to the list. See coupons for guests and logged-out visitors.
Disable and invalidate seem to conflict #
If a role is in both lists, disable wins: the coupon field is removed, so the invalidate message never shows for that role. Pick one behavior per role.
The per-coupon tab is missing #
The Invalidate by user role and Amount by user role tabs only appear after you enable Invalidate per coupon or Amount per coupon in the settings and save. Reload the coupon edit page afterward.
The coupon still will not apply, with no role rule set #
Coupon by User Role runs after WooCommerce’s own coupon checks. If the coupon has expired, hit a usage limit, or fails a product, category, or minimum-spend restriction, it is rejected regardless of role. Review the coupon’s standard settings under Marketing > Coupons.
Still stuck? #
Our team answers every ticket on the Coupon by User Role support forum.
