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Troubleshooting Multiple Fields and Pro Behavior

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If new field tabs do not appear when you run more than one field with Custom Checkout Fields for WooCommerce Pro, go to the General tab, set Custom fields number to the count you want, and click Save changes. If the number will not change from 1, you are on the free version, which is limited to one field.

New field tabs do not appear #

  1. On the General tab, set Custom fields number to the count you want, then click Save changes. The Field #2, Field #3 tabs only appear after saving.
  2. If the number will not change from 1, you are on the free version. The field limit is 1 until you activate Pro. See Difference between the free and Pro versions.

A specific field is missing at checkout #

  1. Open that field’s tab and confirm Enable/disable field is ticked.
  2. Review its Visibility Options. Each field has its own rules, so Field #2 can be hidden while Field #1 shows. Clear category, product, role, country, and cart-amount rules to test.
  3. If you use By another field visibility, confirm the referenced field ID is correct and that the controlling field is enabled. See Show checkout fields conditionally.

Fields appear in the wrong order #

  1. Set the Priority value on each field’s Position Options. Lower numbers appear first within a section.
  2. If the theme ignores priorities, enable Force fields sort by priority on the General tab.

Two fields share the same value or key #

  1. Each field’s key includes its number, for example billing_alg_wc_checkout_field_1 and ..._2, so keys do not normally collide.
  2. If you changed the Fields ID option, note that it changes the middle part of every field key. Existing orders keep the key they were saved with. See Where custom field data is stored on the order.

Still stuck? #

Our team answers every ticket on the Custom Checkout Fields support forum.