Doubled ean

Support forum for the EAN, UPC, ISBN Generator: Product Barcode Inventory for WooCommerce.

This topic has 2 replies, 3 voices, and was last updated 9 months, 3 weeks ago by Tom Anbinder.

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Posts
July 16, 2023 at 10:57 am #120247

Maciej Gruszka
Participant

hello, I have a problem, for some products, the EAN which is exported to external app via REST API is doubled, while in the back office there is only one entered.

like, in the product details it says 5900000906577 , but then exported, it goes like 5900000906577 | 5900000906577

and my scanning app does not recognize it

why is it so and how to fix this?

thank you

Maciej Gruszka

July 17, 2023 at 7:48 am #120279

Moshtafizur
Moderator
Plugin Support

Hi Maciej,

I am really sorry to know you are experiencing problems.

I have escalated this with our development team. They will get back to you as soon as they can.

Kind regards,
Moshtafizur

July 17, 2023 at 4:14 pm #120320

Tom Anbinder
Moderator
Plugin Support

Hi Maciej,

Could you please let me know if these problematic products have anything in common, e.g., all of them are variable products?
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