Doubled ean

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  • July 16, 2023 at 10:57 am #120247
    Maciej Gruszka
    Participant

    hello, I have a problem, for some products, the EAN which is exported to external app via REST API is doubled, while in the back office there is only one entered.

    like, in the product details it says 5900000906577 , but then exported, it goes like 5900000906577 | 5900000906577

    and my scanning app does not recognize it

    why is it so and how to fix this?

    thank you

    Maciej Gruszka

    July 17, 2023 at 7:48 am #120279
    Moshtafizur
    Participant

    Hi Maciej,

    I am really sorry to know you are experiencing problems.

    I have escalated this with our development team. They will get back to you as soon as they can.

    Kind regards,
    Moshtafizur

    July 17, 2023 at 4:14 pm #120320
    Tom Anbinder
    Moderator
    Plugin Support

    Hi Maciej,

    Could you please let me know if these problematic products have anything in common, e.g., all of them are variable products?

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