Require Order Product field not working

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  • #103240
    sga.it
    Participant

    I am setting up an e-mail to trigger on Order Status Updated to Completed.

    I want do do this for one product.

    When I try to set the product in the Require Order Products field no product are matched. As soon as I click in the field it defaults to No Matched Found and never changes. I have tried entering product name and product IS but nothin seems to work.

    WordPress v6.03
    WooCommerce v7.1.0

    Thank you.

    #103245
    Moshtafizur
    Participant

    Hello,

    I couldn’t reproduce the issue on our end. Would it be possible for you to share your WordPress dashboard access so that we can check it for you? Then please send us your login credentials to [email protected].

    Kind regards,
    Moshtafizur

    #103310
    Jason Hess
    Participant

    Hi Moshtafizur,

    Thank you. I am about to send login details to our dev site.

    🙂 Jas.

    #103312
    Jason Hess
    Participant

    Hi again,

    The issue is your plugin conflicts with this:

    https://www.themehigh.com/product/woocommerce-email-customizer/

    #103421
    Moshtafizur
    Participant

    Hello Jason,

    Thank you for pointing out the issue.

    Could you please send us the plugin’s zip file to [email protected]  so that we can run some tests and try to fix the conflict.

    Kind regards,
    Moshtafizur

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