- Support forum for the Additional Custom Emails for WooCommerce.
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Hello,
I have the problem that my trigger is not working. I have set that my email should be sent when my status changes from Payment Pending to On Hold. Unfortunately, my email is sent immediately when an order is placed.
<span id=”L1″ class=”line log-entry”><span class=”line-content”><span class=”log-timestamp”>I have my protocol here
2024-06-13T19:33:43+00:00</span> <span class=”log-level log-level–info”>Info</span> DE Zahlungsdaten (On hold bei Vorkasse): Triggered [woocommerce_order_status_pending_to_on-hold_notification]. </span></span>
<span id=”L2″ class=”line log-entry”><span class=”line-content”><span class=”log-timestamp”>2024-06-13T19:33:43+00:00</span> <span class=”log-level log-level–info”>Info</span> DE Zahlungsdaten (On hold bei Vorkasse): Order #2661. </span></span>
<span id=”L3″ class=”line log-entry”><span class=”line-content”><span class=”log-timestamp”>2024-06-13T19:33:45+00:00</span> <span class=”log-level log-level–info”>Info</span> DE Zahlungsdaten (On hold bei Vorkasse): Sent: success</span></span>
But the order is pending payment
Hi there,
I am sorry to know you are having issues.
Would it be possible to share your WordPress dashboard access so that we can check the issue closely? The please send us the login details to [email protected].
Kind regards.
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