Why doesn’t the limit appear to be working?

Viewing 8 posts - 1 through 8 (of 8 total)
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  • #100806
    John
    Guest

    Not sure if you are seeing this or not.  For some reason my questions are not getting posted when I’m logged in via the “Login with Google” option.

    It seems the plugin is no longer tracking customer purchases.  I’m not sure when this started.  My limit date range is set to “This day” with a limit of $100.  Today a registered customer was able to buy over $100 worth of products.  I tested my account and was able to do the same.  It seems the plugin is no longer working.

    #100807
    Andy
    Guest

    I experience the same! my limits are absolutely ignored.

    The way I have it set up “Lifetime” limits set by-product to 1. Nevertheless still possible to purchase more than 1!

    #100808
    Pablo
    Moderator
    Plugin Support

    Hi John,

    Please take a look at your “General > Order statuses” option and make sure that the new orders are able to reach that same statuses. This is how the plugin considers a purchase.

    #100809
    Andy
    Guest

    Yup. Adding “Processing” did the trick!

    #100810
    John
    Guest

    Hello Pablo,

    Yes, my order statuses shows “completed” but the plugin is not keeping track of the customer’s completed orders.

    #100811
    Pablo
    Moderator
    Plugin Support

    In that case, would it be possible for you to create/share an admin account to your server (WP and preferably FTP), so I could login and check what’s going on?

    Please send a message to [email protected] with the credentials.

    #100812
    John
    Guest

    Hello Pablo,

    I sent you an email.

    #100813
    John
    Guest

    Hello Pablo,

    Per your suggestion I changed the the “Date range” from “This day” to “Last 24 hours”.  The plugin seems to be tracking customer purchases now but there doesn’t seem to be a set daily limit reset time.  When is the daily limit suppose to reset? I thought it was suppose to be 12:00am UTC but that doesn’t seem to be the case. Each test I’v done the reset has happened at different times.  Also,  the “%first_order_date_exp_timeleft%” placeholder does not work.  It constantly gives the wrong information.  Please see the email I sent for more information.

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