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Hello rgallagher,
Could you please provide a screenshot of the settings you are using for the plugin? Additionally, if possible, a video demonstrating the scenario would help us understand the situation better and offer you the appropriate support.
Thank you for your cooperation, and we appreciate your time.
Best regards,
Hi,
I’m glad to hear that the issue has been resolved! Please don’t hesitate to reach out if you need any further assistance.
Best regards,
Hi there,
Thank you for your message. Please take a moment to watch the attached video. I’ve tested it on my end, and everything is working correctly.
Could you please send the access permissions to your site to [email protected]? This will allow us to investigate the issue further for you.
Thank you!
Best regards,
Hi Gary Turner,
I hope you are well and thank you for contacting us,sorry for delay
You can change the default order status by going to:
Woocommerce->Settings->Order Status Rules->Extra->Default order status.
And in the same section, you can change the Process Payment Order Status.
Please try changing the order status from this section and let me know if the problem is solved please
Thanks and best regards.
Hi there,
It wasn’t possible, but I have just added it to the plugin.
Please update the (Pro) plugin to the latest v1.8.3. Then, in the “By another field” options section, there will be two new options – select “Check for an exact value” in the first one and set the value you need in the second one.
Please give it a try and let me know what you think.
And if you like the plugin, please consider leaving me a rating at https://wordpress.org/support/plugin/custom-checkout-fields-for-woocommerce/reviews/
Best regards,
Hi Sebastian
I hope you’re doing well. Thank you for reaching out, and I apologize for the delay.
You can access the shortcode using the following link: https://wpfactory.com/kb/additional-custom-emails-for-woocommerce/shortcodes/shortcodes/.
If you need any further assistance in using the shortcode, please feel free to contact us
Best regards,
Hello Vladimir,
I hope you’re doing well. Thank you for reaching out, and I apologize for the delay.
You can access the shortcode using the following link: https://wpfactory.com/kb/additional-custom-emails-for-woocommerce/shortcodes/shortcodes/
Regarding your question about the compatibility of the WYSIWYG editor plugin, we haven’t had the opportunity to access or test it, so I don’t believe it is compatible with our plugin.
If you need any further assistance, please feel free to contact us.
Best regards,
Hi ryanmendham,
I hope you are well and thank you for reaching out to us. I have attached your request to the Advanced Development team to look into this problem for you and provide assistance.
We thank you for your patience and time.
Best Regards
Hi Gary Turner,
I hope you are well and thank you for contacting us.
You can create two rules and set specific conditions for each rule. If the order meets the conditions of the first rule, the status will be changed based on it. If the order does not meet the conditions of the first rule, it will meet the conditions of the second rule.
If both are not met, there is an Extras option in the plugin settings where the order status can be set to default status.
Please note the attached Screenshots.
I hope this was useful to you, do not hesitate to contact us for any further assistance.
Thanks and best regards.
Hi Diana,
I hope this email finds you well. Thank you for reaching out to us.
Regarding your first question, Unfortunately the Make a Price Offer for WooCommerce plugin is currently not compatible with the Dokan plugin.
For your second question, you can set the minimum and maximum order value by following these steps:
1. Go to WooCommerce -> Settings -> Price Offers -> Form
2. In this section, you can set your Minimal price and Maximal price.I hope this information was helpful to you. Please don’t hesitate to reach out if you have any further questions or need additional assistance.
Best regards,
Hi Marc,
I hope this email finds you well. Thank you for reaching out to us regarding the issue you encountered with the EU/UK VAT Manager for WooCommerce plugin.
Please be assured that we are looking into this matter. I have forwarded your ticket to our Advanced Development Department, who will provide further assistance and consideration.
We appreciate your patience and time while we work to resolve this problem.
Best regards,
Hi Jussi,
Thanks for the clarification
I have forwarded your ticket to the Advanced Development team, and they will work to update a new version of the plugin to solve the problem.
Thank you and best regards,
Hi Jussi,
Do you mean that when you enter the orders page and try to add an order manually, the EU/UK VAT field does not appear or does not work for you?
If so please try this out on a test site using the original WordPress theme and the basic plugins with EU/UK VAT plugin. If the problem persists, please send the login permissions to your site to the following email: [email protected].
We prefer to attach a video or screenshot that describes your problem more clearly.
Best Regards.
Hi Angel,
You can filter products that have stock of 1 or more by following these steps:
Woocommerce->Settings->Product XML Feeds->Select your XML page like XML Feed #1->Scroll to Extra Products Filtering Options->Stock status->Select in stock.
Please see the attached screenshot. I hope this helps you.
Thanks and best regards.
Hi Paul Johnson,
Could you please navigate to the following :
WooCommerce -> Settings -> Order Min/Max Amount -> Messages
In this section, please try to apply the same settings as shown in the picture you have attached. Screenshot
If the issue persists after applying the settings, please let us know, and we can transfer your ticket to the Advanced Development team for further consideration.
Thank you for your patience and time.
Best regards,
