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Lisa Adams
ParticipantPlease advise
Lisa Adams
ParticipantIt’s very plainly NOT WORKING when I have statuses that have not changed, all with messages like the one below. Please look directly at the problematic orders.
Most recent is order #600603 from June 28:
Status scheduled to be updated from
Completed
toItem Shipped, Download Available
(Rule #4: Item Shipped, Download Available) on July 1, 2024 8:23 am (i.e., now). Current time is July 4, 2024 7:38 pm.Lisa Adams
ParticipantMy initial post on April 12 outlines exactly what the problem is. I still have no indication that anyone has actually read it, let alone tried to fix it. I should not have to change order statuses manually when the entire purpose of this plugin is to eliminate that exact thing.
Lisa Adams
ParticipantYes. Running all rules did nothing.
Lisa Adams
ParticipantWhat?! Please look at the 65 orders marked “Completed.” Almost all of these should have other statuses.
Order #600565, for example, says:
Status scheduled to be updated from
Completed
toItem Shipped, Download Available
(Rule #4: Item Shipped, Download Available) on June 25, 2024 11:43 am (i.e., now). Current time is June 27, 2024 12:31 pm.Lisa Adams
ParticipantNo contact still.
Lisa Adams
ParticipantThanks. I still haven’t heard from them.
Lisa Adams
ParticipantPlease update. The plugin hasn’t worked in a month and a half.
Lisa Adams
ParticipantIs there a new version? My plugin says it is up to date but nothing has changed in terms of my issue.
Lisa Adams
ParticipantPlease let me know your findings. Thanks
Lisa Adams
ParticipantDone! You should have received an email with your password. Thanks!
Lisa Adams
ParticipantNever mind – the cron job I had set up is running. But the orders still don’t resolve to their correct statuses (some do, sometimes?). I get the same message on the order:
Status scheduled to be updated from
Completed
toShipped
(Rule #3: Shipped) on April 22, 2024 8:06 am (i.e., now). Current time is April 29, 2024 12:52 pm.Lisa Adams
ParticipantCorrect, I am asking what to enter to create the cron job.
Lisa Adams
ParticipantSince this hasn’t been working, I wanted to try adding it to my server’s cron jobs. Can you tell me what I put for the command? Is it just:
https://[sitenamehere].com?alg_wc_order_status_rules_process_rules
Lisa Adams
ParticipantThat is already the setting I had checked.
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