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Hi Lukasz,
I’m sorry, I didn’t. Now that I looked at the screenshots one thing has called my attention on “Settings > General” page. It’s written that the standard time begins on 2:00 AM. That should be the source of the problem. Can you please set your timezone there to UTC + 2? And then you can leave the time offset option I created empty. Let me know if it helps.
Hi Luke,
Before anything, can you please check if the data is showing on the WooCommerce Analytics report?
Hi Lukasz,
I’m sending you via WeTransfer a modified version of the plugin with a new option I created for you on:
- Advanced > Time offset
You could probably try adding there:
-2 hours. Please, replace the plugin and let me know if it helps.In that case, can you please create/share an admin account to your server (WP and preferably FTP), so I could log in and check what’s going on? If that’s the case, you can send an email to [email protected].
Also, please point me to some refunded order that doesn’t have the correct profit/costs and what would be the expected value.
I’m sorry, but what would be the difference between UTC and UCT? Apart from that, I know you said you checked the WordPress time settings, but can you please make sure that you have set the timezone option properly at Settings > General > Timezone? What is the value you have there?
Hi Neil,
You’re right, I’m sorry. There was a problem with the
[alg_wc_mppu_user_product_limits]shortcode. I believe I was able to fix it on version 3.6.9 I just released. Please update the plugin and let me know if it works better.Hi Gergana,
Have you tried our Refund options on the Orders section settings? Anyway, if you’re trying to ignore the refunded orders on the Analytics, you can simply use the Advanced Filters from Analytics > Orders and exclude the refunded orders.
Hi Tony,
Maybe I didn’t get it. Ok, no problem. I created a new option for you that you can find in the “Shipping classes” section. The option is “Fixed cost calculation“. In your case, you should set it as “Per shipping class“.
Please, update the plugin to version 2.6.3 and let me know if it works for you 😉
Hi Carm,
Besides the suggestion of activating the “Manual min amount” option, you can also try the option Advanced > AJAX > Enable AJAX.
Let us know if it helps.
Hi Tony,
Let me just know what you think of my question. The feature you’re asking for is oriented to the fixed cost only and not the percent, correct?
