Table of Contents
Every offer sent through Name Your Price: Make Your Own Offer for WooCommerce is saved in wp-admin under the Offers menu, and also listed in the Price offers box on the product’s edit page. Open an offer, choose Accept, Reject or Counter in its Actions box and click Update to reply by email.
Where offers are stored #
Offers are always saved in your database as their own post type, whatever your email settings. There is no option to turn storage off, and the notification email is sent in addition to the saved offer.
- Offers menu: a top-level Offers item (money icon) in the wp-admin sidebar lists every offer, with its status. It is not inside WPFactory > Price Offers, which holds the settings only.
- Product edit page: the Price offers meta box shows the offers for that product. You can rename it and choose its columns (Offer, Status, Created, Price, Quantity, Message, Name and more) under WPFactory > Price Offers > Admin (also reachable at WooCommerce > Settings > Price Offers > Admin), or turn it off with Product meta box.
- Email: each new offer is also emailed to the Email recipient set on the Email tab (default
%admin_email%).
Offer statuses #
| Status | Meaning |
|---|---|
| Open | New offer, waiting for your reply. |
| Accepted | You accepted the offered price. The customer’s email link adds the product to the cart at that price. |
| Counter | You proposed a different price. The email link adds the product at your counter price. |
| Rejected | You declined the offer. |
| Cancelled | The offer was cancelled. |
| Completed | The customer bought the product at the agreed price. |
Process an offer #
- Click Offers in the wp-admin sidebar and open the offer. The Data box shows the product, price, quantity, customer, email and who the notification was sent to.
- In the Actions box, pick Accept, Reject or Counter. For a counter offer, enter the Counter price.
- Review the Email subject, Email heading and Email content. They are prefilled from the templates on the Actions settings tab and can be edited for this offer.
- Click Update. The status changes and the email is sent to the customer. The email is saved in the offer’s Messages box.
Use the Notes box for private notes. Templates and sender settings: Reject & Accept Options and Counter Offers & Email Sender.
Automate replies #
- Auto-Accept and Auto-Reject (Pro) on the Automation tab answer offers above or below a price you set. See How to Auto-Accept and Auto-Reject Price Offers.
- Auto-Complete Options (free) mark offers Completed when the customer orders. See How to Auto-Complete Offers After Purchase.
Troubleshooting #
- No Offers menu: your user role may lack access. Log in as an administrator.
- Offers are saved but no email arrives: check Email recipient on the Email tab and test your site’s email delivery with an SMTP plugin.
- The Price offers box is missing on products: tick Product meta box on the Admin tab, and check Screen Options on the product edit page.
- Developers: offers can also be read through the REST API. See Offers REST API Reference.
Need a hand? Our team answers every ticket on the Name Your Price support forum.
