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Hi Bas,
There are some stuff that we would like to check here.
Can you please verify on plugin main tab (General) if “Load all variations” is selected at the bottom?
If not, please provide screenshots for the last tab (Advanced), alternatively, contact us at [email protected] with wp-admin access so we can check and run some tests as well.
Omar
Hi Sam,
Sorry for the delay getting back to you.
Simply untick the “Validate” option on 2nd tab if you want to keep the field but not validate it against VIES database.
Let me know if you still need any more help.
Omar
Hi Sam,
To make sure we got this correctly, you have that option ticked, but still can’t checkout on these? To clarify, these are local VAT numbers (not in official VIES).
If you can please elaborate a little more (and provide screenshots for settings), that would be helpful.
Omar
Hi Tanja,
Please send us to [email protected] with wp-admin access, the screenshots isn’t showing all settings (also please mention what each tag should see on checkout).
Omar
April 12, 2023 at 7:45 am in reply to: Min Max Qty not functioning, need help on Implementation #113068Hi Jun,
Defining minimum per category can come in 2 ways:
- Define the total (combined) minimum quantities for products in a group (so, A, B, C are 3 products in category X, you can say the minimum quantity for 3 products combined is 6, like 3 of A, 2 of B, and 1 C)
- Define the individual minimum quantity for products in a group (similar to above, but here customers can’t buy less than 6 from A, B, or C)
Both options are configurable on category page, you have two fields:
Minimum quantity (grouped for this category), this works for case 1.
Minimum quantity for all product (apply to all products in this category), for case 2.
Please let us know if you still need more help.
Omar
Hi Natasa,
Since it happened on all sites at once, it’s probably an issue with VIES servers, once you get an error, please try it on this site, if VIES can’t validate a number (server unavailable, maintenance, etc..), the plugin won’t be able to validate as well.
We can’t confirm if this particular issue has caused the sales drop, since B2B clients are more aware of frequent outages on VIES services and they “usually” contact store owners for such issues.
If you still face the issue, please reach us directly with wp-admin access to [email protected], and provide us a VAT number that you have issues with.
Omar
Hi Jay,
We’ve responded to the email, but in case anyone else having the same question, you have a “Per product” tick option on Total Price by Quantity tab, once enabled it will allow specifying values per product.
Omar
Hi Bram,
There is an option to match billing country with the entered VAT number, you can also verify that the billing country is the same as shipping country.
Both options are available in 2nd tab (Validation & Progress).
Please let us know if you still face issues on that.
Omar
Hello Massimo,
Omar is here from plugin support.
Depending on your theme (or if you’re using a plugin to control templates), you need to alter the admin-new-order template file.
The original file is located on:
woocommerce/templates/emails/admin-new-order.php
You need to add this part to it:
echo get_post_meta( $order->get_id(), ‘_billing_eu_vat_number’ , true );
If that’s controlled by your theme, you will need to add that line to:
your-theme/woocommerce/emails/admin-new-order.php.
Please let us know if you need further help, we will be happy to set this up for you, just send us FTP access to [email protected] and we’ll take care of that.
Omar
Hi Sam,
Omar is here from plugin support.
Please note that the ‘wdr_ajax’ request is initiated from another plugin and not ours.
For the price to work fine, please add some values to these two fields:
Total Price by Quantity > Global label template: Singular
Total Price by Quantity > Global label template: PluralOnce set, prices will appear when you change quantity.
Omar
Hi Tanja,
Okay, reset all settings please.
On TAG A section, add PaymentGateway A to “Allowed”, don’t add anything to other tags.
Now test on checkout with Tag A in cart, you will see gateway A, remove that product and add product from Tag B, you won’t see gateway A in checkout (at least, that’s how it should be).
If you add Tag A & Tag B in cart, here you will need to define payment gateway A in fallback field (General tab).
You can upload screenshots to this site and share links please.
Omar
Hi Tanja,
No problem, can you please give us more details on your setup? What is the desired result?
Tag A should be allowed using gateway X, while all other tags shouldn’t see gateway X if in cart?
Please also share screenshots of your current settings.
Omar
Hi Jean,
First, I would like to apologize for the delay getting back to you here.
Second, we’re glad you’re enjoying the plugin and it meets your needs.
Now back to the main issue, these hooks aren’t available currently, but we will be glad to include these in one of the coming updates, and also we will update a list of available hooks for reference.
We will follow up from your email sent to us.
Omar
Hello Fredrik,
Thanks for bringing this to our attention, we’ve been following the progress update for HPOS and extensions compatibility, it’s on our roadmap for this year (Q3) to be supported.
Omar
Hi Tanja,
Here you might need to try the other way around, disable that method from other tags and see, as the plugin has two modes:
Allow all except…
Disable all except…
Give it a try and let us know, if you still face issues, please share screenshots of your settings and a link to that product.
Omar
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