Forum Replies Created
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Hi Kristian,
Glad to know it’s working fine for you now, the issue could be due to text being not appearing correctly here in the editor.
Let us know if you need any other help.
Omar
Hello Kevin,
Please download latest version from your account here on WPFactory, then upload it to your website, most probably this will fix the issue, if not, please let us know and probably we will need wp-admin access to check it, please share access at [email protected]
As for updating the plugin automatically, please check our WPFactory Helper page for instructions.
Omar
Hello Neil,
If I’m getting this right, you just need to disable a category from the whole plugin settings (anything in that category doesn’t count into min/max values).
To do this, go to Advanced >> Exclude plugin by category, and from there select the category to be excluded.
I hope this solves the issue, if not, let me know with a little more details please.
Omar
Hi Lisa,
Sorry for overlooking this, please contact us directly at [email protected] with access to check, we’ve tried it again here but wasn’t able to reproduce it.
Omar
Hi Tomasz,
Can you please provide more details on how you’re setting up the translation? The link is showing error 404 and we’re unable to verify the issue.
Omar
Hi Anatoly,
If you’re referring to WP HTML Mail plugin, then we might not be able to help since it’s not our plugin. Or you’re referring to “Custom Emails for WooCommerce”? That’s ours, please let us know which one you’re referring to.
Omar
Hi Lisa,
Thanks for providing this feedback.
We would love to look into this, but as we don’t currently have licenses for these plugins, can you please send us to [email protected] a wp-admin & FTP access, also it would help if you provide steps to replicate the case (do we have to signup as friend and use links to see the issue?).
Thanks,
Omar
Hi Michal,
You can try adding the field manually using field_id:
_billing_eu_vat_number
Please let us know if this doesn’t solve the issue.
Omar
Hi Ana,
No, these aren’t ours, shortcodes created by our plugin starts with alg_wc_pq_
Please let us know if you have any other question or you need further help.
Omar
Hi,
Sorry for missing the first email.
The fix was added to the plugin, but it might be a recent update of Woo that stopped it from working, please send us more details about the case on your store (or easier, just a screen recording) to [email protected] and we will check & fix that.
Omar
Hi Giacomo,
It might be a theme incompatibility overwriting the price field, please send us wp-admin & FTP access to [email protected] and we will be glad to assist you further.
Omar
Hello Mehmet,
Please note that WPFactory is a marketplace with many vendors selling their own plugins on our platform, recently, and to make a better service for our clients, we decided to focus only on our plugins and stopping the marketplace part of the platform.
As for your recent purchase, we would like to assure you that your plugin will work just fine, and your lifetime license & support is also applicable, however, through the original author (Tyche Software).
As suggested by my colleague Mosh, please contact them on that email or through this page.
If you haven’t heard back from them, please let us know and we will try our best to help further.
Omar
Hi,
Yes you’re right, and it might not make sense to make the JS recheck shorter, in this case, it seems the mini-cart used on your store seems not to read the correct value instantly, would you mind please sending us to [email protected] with wp-admin & FTP access to check?
Omar
