Omar Dabbas

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Viewing 15 posts - 31 through 45 (of 46 total)
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  • in reply to: Payment Method still display with another product #113312
    Omar Dabbas
    Moderator
    Plugin Support

    Hi Tanja,

    Please send us to [email protected] with wp-admin access, the screenshots isn’t showing all settings (also please mention what each tag should see on checkout).

    Omar

    in reply to: Min Max Qty not functioning, need help on Implementation #113068
    Omar Dabbas
    Moderator
    Plugin Support

    Hi Jun,

    Defining minimum per category can come in 2 ways:

    1. Define the total (combined) minimum quantities for products in a group (so, A, B, C are 3 products in category X, you can say the minimum quantity for 3 products combined is 6, like 3 of A, 2 of B, and 1 C)
    2. Define the individual minimum quantity for products in a group (similar to above, but here customers can’t buy less than 6 from A, B, or C)

    Both options are configurable on category page, you have two fields:

    Minimum quantity (grouped for this category), this works for case 1.

    Minimum quantity for all product (apply to all products in this category), for case 2.

    Please let us know if you still need more help.

    Omar

    in reply to: Valid VAT Numbers are stating as invalid #113066
    Omar Dabbas
    Moderator
    Plugin Support

    Hi Natasa,

    Since it happened on all sites at once, it’s probably an issue with VIES servers, once you get an error, please try it on this site, if VIES can’t validate a number (server unavailable, maintenance, etc..), the plugin won’t be able to validate as well.

    We can’t confirm if this particular issue has caused the sales drop, since B2B clients are more aware of frequent outages on VIES services and they “usually” contact store owners for such issues.

    If you still face the issue, please reach us directly with wp-admin access to [email protected], and provide us a VAT number that you have issues with.

    Omar

    in reply to: How to replace .pcs when calculating price #112969
    Omar Dabbas
    Moderator
    Plugin Support

    Hi Jay,

    We’ve responded to the email, but in case anyone else having the same question, you have a “Per product” tick option on Total Price by Quantity tab, once enabled it will allow specifying values per product.

    Omar

    in reply to: preserve base country not working #112889
    Omar Dabbas
    Moderator
    Plugin Support

    Hi Bram,

    There is an option to match billing country with the entered VAT number, you can also verify that the billing country is the same as shipping country.

    Both options are available in 2nd tab (Validation & Progress).

    Please let us know if you still face issues on that.

    Omar

    in reply to: VAT number not showing in Admin New order email #112874
    Omar Dabbas
    Moderator
    Plugin Support

    Hello Massimo,

    Omar is here from plugin support.

    Depending on your theme (or if you’re using a plugin to control templates), you need to alter the admin-new-order template file.

    The original file is located on:

    woocommerce/templates/emails/admin-new-order.php

    You need to add this part to it:

    echo get_post_meta( $order->get_id(), ‘_billing_eu_vat_number’ , true );

    If that’s controlled by your theme, you will need to add that line to:

    your-theme/woocommerce/emails/admin-new-order.php.

    Please let us know if you need further help, we will be happy to set this up for you, just send us FTP access to [email protected] and we’ll take care of that.

    Omar

    in reply to: Total Price by Quantity message not displaying #112855
    Omar Dabbas
    Moderator
    Plugin Support

    Hi Sam,

    Omar is here from plugin support.

    Please note that the ‘wdr_ajax’ request is initiated from another plugin and not ours.

    For the price to work fine, please add some values to these two fields:

    Total Price by Quantity > Global label template: Singular
    Total Price by Quantity > Global label template: Plural

    Once set, prices will appear when you change quantity.

    Omar

    in reply to: Payment Method still display with another product #112676
    Omar Dabbas
    Moderator
    Plugin Support

    Hi Tanja,

    Okay, reset all settings please.

    On TAG A section, add PaymentGateway A to “Allowed”, don’t add anything to other tags.

    Now test on checkout with Tag A in cart, you will see gateway A, remove that product and add product from Tag B, you won’t see gateway A in checkout (at least, that’s how it should be).

    If you add Tag A & Tag B in cart, here you will need to define payment gateway A in fallback field (General tab).

    You can upload screenshots to this site and share links please.

    Omar

    in reply to: Payment Method still display with another product #112374
    Omar Dabbas
    Moderator
    Plugin Support

    Hi Tanja,

    No problem, can you please give us more details on your setup? What is the desired result?

    Tag A should be allowed using gateway X, while all other tags shouldn’t see gateway X if in cart?

    Please also share screenshots of your current settings.

    Omar

    in reply to: Hooks #112368
    Omar Dabbas
    Moderator
    Plugin Support

    Hi Jean,

    First, I would like to apologize for the delay getting back to you here.

    Second, we’re glad you’re enjoying the plugin and it meets your needs.

    Now back to the main issue, these hooks aren’t available currently, but we will be glad to include these in one of the coming updates, and also we will update a list of available hooks for reference.

    We will follow up from your email sent to us.

    Omar

    in reply to: High-Performance Order Storage in WooCommerce #112315
    Omar Dabbas
    Moderator
    Plugin Support

    Hello Fredrik,

    Thanks for bringing this to our attention, we’ve been following the progress update for HPOS and extensions compatibility, it’s on our roadmap for this year (Q3) to be supported.

    Omar

    in reply to: Payment Method still display with another product #112072
    Omar Dabbas
    Moderator
    Plugin Support

    Hi Tanja,

    Here you might need to try the other way around, disable that method from other tags and see, as the plugin has two modes:

    Allow all except…

    Disable all except…

    Give it a try and let us know, if you still face issues, please share screenshots of your settings and a link to that product.

    Omar

    in reply to: Hello [first_name] ? #111834
    Omar Dabbas
    Moderator
    Plugin Support

    Hello Ylenia,
     
    You can find the shortcodes list here, and we’re currently working on updating the list (there are more shortcodes than the currently listed), so if you need a specific one, please let us know and we will be happy to help further.
     
    Omar

    • This reply was modified 1 year, 1 month ago by Omar Dabbas.
    Omar Dabbas
    Moderator
    Plugin Support

    Hi Peter,

    It could be the theme overwriting these values created by the plugin, can you please send us a link to check? And probably FTP to see where that message comes from, reach us at [email protected]

    Omar

    in reply to: Unit price priority on category & sub-category #104518
    Omar Dabbas
    Moderator
    Plugin Support

    Hi Berlin,

    I’ve tested this, please confirm if I’m doing it wrong:

    Product A in cateogry X
    Category X is a child of cateogry Y

    Defined “Per KG” on X, while Y has “Per Gram”, the product A now is showing “Per KG”, which I think makes sense.

    I’m not sure why it’s not showing correclty for your case, if you don’t mind, can you please send me login access to check? Reach me at [email protected]

    Omar

Viewing 15 posts - 31 through 45 (of 46 total)