Helpdesk Support Ticketing System for WooCommerce Documentation

Run customer support inside WooCommerce with tickets, priorities and conversation history. Setup guides and how-tos.

Frequently asked questions

Is Helpdesk Support Ticket System compatible with WooCommerce HPOS (High-Performance Order Storage)?

Yes. Helpdesk Support Ticket System declares compatibility with WooCommerce High-Performance Order Storage (custom order tables).

Where are the Helpdesk Support Ticket System settings?

The plugin adds a Support Tickets menu to your WordPress admin with Dashboard, Tickets, Priorities, Subject and Settings pages. It is also listed at WPFactory > Support Tickets.

Is Helpdesk Support Ticket System translation-ready?

Yes. It uses the support-ticket-system-woocommerce-pro text domain and ships a .pot file.

How do customers submit and track tickets?

Add the [stsw_user_tickets] shortcode to a page. Customers can then create new tickets and track earlier ones from their account page. See how to use the ticket system.