Moshtafizur

Hi there,

I apologize for the delay in responding to your request. I recently experienced some technical difficulties that affected our ability to address tickets promptly. The issue has now been resolved, and we are back on track to provide you with the support.

Regarding the issue, I have escalated it with our development team. They will get back to you as soon as possible.

Kind regards.

Hi there,

I apologize for the delay in responding to your request. I recently experienced some technical difficulties that affected our ability to address tickets promptly. The issue has now been resolved, and we are back on track to provide you with the support.

Regarding the issue, you are experiencing, I have escalated this with our development team. They will get back to you as soon as possible.

Kind regards.

Hi here,

Thank you for bringing this to our attention. I have reviewed the demo site and noticed that the Cost of Goods reports are not functioning as expected. However, I have tested the latest version of the plugin on our end, and the report section is working correctly.

I will escalate this issue to the relevant team so they can update the Cost of Goods plugin on the demo site to the latest version. In the meantime, you can still view the cost and profit reports from the “WooCommerce > Analytics” section.

Thank you for your understanding and patience.

Best regards,
Moshtafizur

Hi there,

We apologies for any inconveniences you are experiencing.

Would it be possible to share the WordPress dashboard so that we can check the issue closely? It would help us to identify the root issue. Then please send the login details to [email protected].

Kind regards.

Hi there,

Thanks for reaching out. I apologies for any inconveniences you are experiencing.

In the plugin’s settings, under the “Validation & Progress” section, could you please change the “First validation method” option and see if it’s work better for you?

Please give it a try. Please let us know if it doesn’t help.

Kind regards.

Hi Lisa,

I sincerely apologize for the inconveniences you are facing. Actually we have checked the site – it seems to be the Order Status Rules plugin is working correctly.

We didn’t find any rules with a delay – it seems that for all rules, the “Time trigger” is set to 0. In this case, periodical processing is not applied and statuses are changed right away when the order is updated. Could you please run some tests now with new orders and see if you face the same issues again with the plugin?

Kind regards.

Hi there,

In such a case, please go to the “Tools” section and enable the “Run all rules now”. Let us know if the issue persists.

Kind regards.

Hi there,

Thanks for letting us know. Would it be possible to send us the login credentials to [email protected] so that we can check the issue closely? Then please send the details. Also please include the link to this forum post so that we can recognize you.

Thank you.

Kind regards.