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Hi there,
Thank you for your patience. I tested the plugin, but I was unable to reproduce the issue you mentioned. The plugin appears to be functioning correctly, as it prevents adding more items than available in stock.
To investigate further, could you please share access to your WordPress dashboard? You can send the login details to [email protected].
Looking forward to your response.
Best regards,
Hi there,
Thank you for reaching out!
If your business is based in Romania and you need to collect VAT even for customers with a valid VAT number from Romania then our plugin can definitely assist with that. To set this up, please navigate to the “Validation & Progress” section of the plugin and select “Base (i.e., store) country” under the “Keep VAT in selected countries” option. This way, even if a customer from Romania enters a valid VAT number, the VAT will still be applied as required.
Let us know if you need further assistance!
Best regards.
Hi Pasi,
I’m Mostafizur from support and first of all, sorry for the late reply but I’ll be helping you with this issue now.
To set a 0% VAT rate for customers outside the EU, you can do the following in WooCommerce:
1. First you need to go to your TAX settings. So please navigate to “WooCommerce > Settings > TAX”,
2. Then in the “Standard Rates” tab, add a new row. Then for the “Country code” enter “*” (this covers all countries not specifically listed, covering non-EU countries) and leave “State code”, “Postcode”, and “City” empty,
3. Set the “Rate %” to “0” there,
4. Then save your changes.
This setup will apply a 0% VAT rate for all non-EU countries.
If you need any more help, please let me know.
Best regards.
Hi there,
If you are not receiving the error message then could you please let us know if are able to receive the updates.
Kind regards.
Hi there,
Sorry for the late reply.
Could you please give us more information? Are you receiving the error notices from the WPFactory Helper plugin? Please let us know.
Kind regards.
Hi there,
Thanks for reaching out. I am really sorry to know that you are experiencing the issue.
I have escalated the issue with our development team. They will get back to you as soon as possible.
Kind regards.
Hi there,
Thanks for letting us know.
I have escalated this with our development team. They will get back to you as soon as possible.
Kind regards.
Hi there,
Thanks for reaching out. We are sorry to know that you are experiencing the problems.
Could you please ensure that under the “Products” section of the plugin, the “Get price method” to “Get price including tax”? Also please go to the “Tools” section and run the “Recalculate orders” option.
Kind regards.
Hi there,
Thanks for reaching out.
Yes, it is possible with our plugin. After installing the plugin, please go to the “Per product categories” and use the “Include” feature there. This will show the payment gateway if there is specific category of product in the cart.
Kind regards.
Hi there,
Thanks for reaching out.
Could you please give us more details on how you wish to use the EU/UK VAT manger plugin with the formidable form plugin so that we can try to test it in our end first and let you know?
Kind regards.
Hi there,
Thanks for reaching out.
I have escalated this with our development team. They will get back to you as soon as possible.
Kind regards.
Hi there,
Thanks for reaching out.
I have passed your request to the development team. They will get back to you as soon as possible.
Kind regards.
Hi Lisa,
Sorry for the late reply.
I have escalated the issue with our development team. They will get back to you as soon as possible.
Kind regards.
Hi there,
Thanks for reaching out.
Would it be possible to send the login credentials to [email protected] so that we can check the issue closely? That would help us to investigate the issue closely.
Kind regards.
