Moshtafizur

Hello Ralph,

Thanks for reaching out.

> Do I have to have a special version of the plugin to shift to pro?

You must install the Pro version of the plugin first in order to use the WPFactory Helper plugin for automatic updates. You can download the Pro version from here. Please log into the website first before using the link.

After installing the plugin, please navigate to Dashboard > Settings > WPFactory. The Email Verification for WooCommerce Pro plugin should be listed there. Then, click on Actions > Set Key, and paste the key into the text field. After that, you should start receiving automatic updates.

I hope you found this information beneficial. If you have any other questions or need assistance, please contact me.

Kind regards,
Moshtafizur

Hello,

I hope you are well today. We’re sorry to know you’re having difficulties.

Please ensure that you are using the latest versions of our plugin(3.6.6) and WooCommerce(6.6.1). Also, the issue could occur as a result of a caching problem. Please clear the cache in your browser. If you’re using a caching plugin, please try and disable it.

However, if the problem persists, then is it possible for you to share your WordPress dashboard access with us so that we can take a look for you? You can send your login details to [email protected]

Kind regards,
Moshtafizur

Hello,

Happy to help 🙂

Kindly consider leaving a review here, if you like the plugin/support.

Best regards,
Moshtafizur

Hello George,

Thanks for following up.

I think in your case, you should set the Guests option to Block guests from buying products. Then users with only Customer user role will be able to buy 1 product per week.

Please let me know if it doesn’t help.

Kind regards,
Moshtafizur

Hello Hector,

I am glad to know the issue has been resolved. Please consider about leaving a review here, if you like the plugin.

If you have any other questions or need assistance, please let us know.

Kind regards,
Moshtafizur

Hello George,

Thanks for following up.

> except customers can just add two or more products to the cart and order them at once to circumvent the 1 per week limitation.

Could you kindly give us more information on this? Is the limit not working for your logged-in user or for the guest users?

Please let me know.

Kind regards,
Moshtafizur

Hello George,

Thanks for reaching out.

Please follow the general settings below in order to achieve what you are looking for:

1. Assign a particular tag to each of your products.

2. Then navigate to WooCommerce > Settings> Maximum Products per User> General and set Mode to Product quantities, Date range to This week and the Order statuses to appropriate order statuses.

3. Now, scroll down to the User roles option and enable that option and set the Customer user role from the field below.

4. Next, navigate to the Limits section and enable the Per product tag option.

5. Finally, go to Products > Tags > Your tag > Edit and set Limit per user: Customer to 1.

I hope that helps. Please let me know if you have any other question or need assistance.

Kind regards,
Moshtafizur

Hello George,

I hope you are well today.

> The functionality is applied only when I’m logged in, is not for customers

Could you please elaborate on this? Is the limit not working for your logged-in user or for the guest users?

> I can increase the quantity of product when I am in Cart Page.

Even if you can increase the quantity on the cart page, you won’t be able to complete the checkout process if the limitations are exceeded.

If you click on the “Update cart” button on the cart page, it will show a message stating that you have exceeded the limitations.

The notice will appear if you attempt to checkout as well.

Please make sure you have the following options enable in the plugin’s settings:

– Frontend > Validate on Add to cart
– Frontend > Cart notice > Enable
– Frontend > Block checkout page

Please let me know if the issue persists.

Kind regards,

Moshtafizur